Shipping Policy

At Kilt and Jacks, we prioritize transparency and reliability in our shipping process to ensure that our customers have a clear understanding of our policies.

Shipping Timings

  • Kilts: Custom-made and shipped within 10 to 15 business days.
  • Jackets: Custom-made and shipped within 25 to 35 business days.
  • Delivery Time: Once shipped, products typically arrive within 4 business days (US only).
  • Tracking: A tracking number will be provided once your order has shipped, allowing you to monitor your package in real-time.

Shipping Services

We partner exclusively with leading global courier companies, including DHL and FedEx, to deliver your orders safely and efficiently.

Local Taxes, Duties, and Fees

Please note that any local taxes, duties, or fees imposed by your country are the responsibility of the customer. While this is uncommon in the US market, it is essential to be aware of your local regulations. These charges, if applicable, will need to be settled by you upon delivery.

Urgent Delivery Charges

Quick delivery options are available for an additional fee. These charges are non-refundable, even in the event of delays caused by circumstances beyond our control.

General Shipping Information

  • Free Shipping: We offer free shipping on most items. Rates are not mentioned since our priority is providing secure and reliable delivery services.
  • Packaging: There are no extra charges for packaging. We ensure your items are securely packed at no additional cost.
  • Holiday and Weekend Deliveries: Delivery times may be extended during national holidays and weekends.

Shipping to Wrong Address

  • If a courier company ships the product to the wrong address, we will cover the shipping charges to redirect the parcel to the correct address.
  • In the rare event of a lost package due to an incorrect address, we will manufacture and ship a new product to you at no additional cost.
  • If products are exchanged between customers due to a shipping error, we kindly ask for your cooperation in forwarding the product to the correct recipient, with all shipping charges covered by us.

For any further questions regarding our Shipping Policy, please contact us via the form on our website or email us at [email protected].