Return Policy

On Kilt and Jacks we value our customers and Offer a comprehensive Return policy for our Customers.

Prerequisite of Returning Good

Following are the prerequisite which should meet in order to return any Product. (Not Applicable on Made to order items)

  • Must be in Proper Original packaging.
  • Condition of Product should be same as deliver such as with tags.
  • We Offer 20 Days 100% Return of Product price or exchange to our Customers on Non-custom goods.
  • Shipping Costs, Taxes and Duties will be born by customer.
  • We Only accepts insured Couriers.

Custom Made Goods Return Policy Requisites

Following are the requisites of Goods which are made on the exclusive requirements of the customers.

  • All custom made Kilts or Jackets or Special orders are non refundable or non exchangeable.
  • Worn or altered products are non refundable, product should be seen first before wearing
  • Buying more than two products are non-refundable.
  • In case you change your mind after placing your order, no refund will be given provided that we are being informed within 24 hours of placing the order.

Urgent Delivery Charges

If you require urgent delivery of your order, additional charges may apply. Please note that for certain exotic or custom-made items, delays in delivery may occur due to the specialized nature of the goods. In such cases, the company will not be responsible for any delay, and the standard return policy will not be applicable. By opting for urgent delivery, you acknowledge and accept these terms, and any claims for delayed shipments of such items will not be entertained.

How to Return

In order to start the return process, you will be required to follow the below simple steps

First you need to contact us using Contact US form or mail our Sales department directly here [email protected]

In the mail mention your name, Order Number, mail address you used while ordering, Article name, or URL of the product. Our sales team will get back to you with 48 hours.

Our Sales team will further communicate about the return procedures.

Courier Charges do not subject to return policy and returning the product cost will be on customers.

Refunds and Processing

  • Refunds would be processed within 7 days of item received.
  • The amount shall be refunded in the same account you ordered from Shipping charges are non refundable.

Refunds and Processing

  • Refunds would be processed within 7 days of item received
  • The amount shall be refunded in the same account you ordered from
  • Shipping charges are non refundable.