Frequently Asked Questions
Is Kilt and Jacks a secure Website to order from?
We use Secure Socket Layer (SSL) which provides end-to-end encryption to our customers which means your data is completely secure while adding it to our website. Furthermore, payment will be made through PayPal which is the best and secure payment solution.
What accessories should I buy with my kilt?
You can buy a complete look with your kilt that is listed below;
Sporran: You can buy Semi, full or leather sporran for your kilt that is available in our collection.
Kilt hose (socks): You may also buy kilt hose with your kilt.
Flashes: You may also buy flashes for yourself.
What if I mistakenly added the wrong Information while Ordering?
If you think you have measured yourself wrongly or mistakenly added wrong data then need to rectify the mistake with us within 48 hours of ordering. For checking the status of your order you may you use Track Order feature of Kilt and Jacks.
What is the Standard Kilt length size for Men?
The Standard Length for kilt will be till your knee cap either it is 20” or 24”. However, it may vary person to person because of height of the person. Generally, a kilt’s end point should touch the upper side of your Knee cap will be the standard size for a kilt.
What to do If my order has not been delivered?
Normally, our all orders are on time and not delayed. In order to check the status of your order, you can check our Track Order page and enter your tracking ID and see the status. If you want to know the know-how of your order then you can also write an email to [email protected] or contact us here.
What’s the Best Way to Order from you?
The best and most convenient way of ordering is online. We have tried to make the site as user-friendly as possible. So you can order a kilt or jacket of your choice online pretty swiftly. After your order is manufactured, we will email you with FedEx or DHL tracking number to your provided email address.
If you have certain date constraints then you may write it in your order note and we will make it possible for you.
When will I receive my tracking number?
As soon your product is shipped, we will email you the tracking number on the provided email address.
Why was my Payment Decline? What to do now?
Usually, card or PayPal payments are declined due to many reasons. I have discussed all the reasons below;
Bank Declining the transactions:
Sometimes, banks decline the transaction as you may ordering from us for the first time. In that case, you need to call your bank and authorize the payment.
Incorrect billing address and phone number:
You need to make sure that your billing address should match your payment details.
Credit Card Limit Reached:
You need to check your credit card limit and see if it is reached or not.
Wrong Credit/Debit card number:
You may have entered the wrong credit or debit card number.
PayPal out of Funds:
You PayPal account may be out of funds.
Will I receive an Order Confirmation email?
Yes, you will get an email confirmation right after placing the order.
