Frequently Asked Questions
Are your measurement guides accurate?
Yes, all the measurement guides attached with Product descriptions are 100% accurate and the method of measuring is also explained to help you out. You can surely rely on our measurement guides to get yourself measured. However, if you want any personal assistance then you can write to our representative Ethan on this email address: [email protected]. Ethan is a kind guy and he will definitely help out in taking the right measurements.
Can I get any type of Kilt or Jacket?
Yes, you can send us any type of design or style you want your kilt or jacket to be made in. We have pulled off some of the unique yet stylish designs so far. You can send us the picture of your design and we can make that happen for you.
Can I get the refund for Custom Order?
No, we don't accept refund or return request on custom orders. Since, custom orders are made as per the provided instructions of the buyer; therefore, we cannot refund it. However, we can provide free alteration for that provided that a customer has to be bear the shipping charges of both ends.
Can I return the Jacket or Kilt if not liked?
You can return the regular orders within 30 days of receiving for a full refund or exchange. However, if you order a custom or personalised kilt or jacket then you cannot refund that.
Can I select any type of Fabric for my Custom Order Kilt or Jacket?
Yes, you can select any type or style of fabric for your kilt or jacket. You can select from any type of cotton, poly or leather fabric for your kilt or jacket.
Can we send you fabric for Custom Manufacturing?
If you don't find the fabric of your choice on our site then you are more than welcome to send us your fabric and we will make a jacket or kilt out of that for you.
Do charge consultancy fees for discussing the custom order requirements?
No, we don't! We are always open for the discussion, if you have any queries or questions related to the custom order then feel free to write to us here and we will be more than happy to assist you: [email protected]
Do you Design a costume line for Weddings or Events?
Yes, we do design custom costume line for any type of wedding or events. You just need to provide us all your requirements and ideas and we shall come up with the most economical solution for you.
Fun Fact: We designed a traditional Scottish costumes for a wedding last month.
Do you do rush orders?
Yes, we do rush orders based on customer's deadlines. However, we do charge a nominal fees of $30 for rush orders.
Do you manufacture Copies of designer Kilts?
We create Custom Kilts so if you have any design for any branded Kilt which you want to get in reasonable prices then YES we can create it for you.
